Where do I find my CCBill username and password?

You will be emailed your username and password a few minutes after signup. Make sure to check you spawm folder as well. The email also includes a link to the member area where you can always download the latest version of the software and give feedback on what you would like to see in future versions.

How do I cancel my subscription?

If you purchased through CCBill you can cancel directly through: CCBill support. All subscriptions are handled through our trusted third party payment system, we never get access to any payment information.

What happens when I cancel my subscription

You account will be active until the end of the payment period. Once your subscription expires you can still continue to use the program and view your collection. You can use the full features of the programs on collections up to 200 videos after that you can not add new videos to the collection.

Can I keep the software if I cancel?

Yes, you won't get access to updates to the software but you can continue to view your collections even if you are no longer a subscriber.

Which video formats do you support?

Our test suit includes videos in avi, wmv, asf, mp4, m4p, mp41, m4v, mpeg, mpg, vob, qt, divx, mpeg2, rm, 3gp, flv, f4v, flv, mkv, mov, mxf, ogm, ogv, rmvb, swf, mts, m2ts, mxf, lxf, gxf, wmv. Vidine uses Microsofts Directshow technology for video frame capture and in the integrated video player. Just about any video format is support provided you have a direct show codec installed on your computer.

Does it also handle picture files?

Yes. Videos can have a list of companion images and a front and back cover. Actors can have a list of companion images or folders.