Before emailing us a question I recommend that you have a look at our section for Frequently Asked Questions.
This is the support form for the Vidine video software. Vidine is not used to download or convert video files and it is a stand alone Windows applications.
If you have question about an order please reply to the order email, that way we have all relevant order information available. If you do not get a reply in 24 hours please make sure to check any spam filters.
We continuously add troubleshooting information on the program and on technical things around videos in general since lots of customers need that help. This is always the fastest way to get answers.